If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at profit.allaboutsports@gmail.com
Return Policy
We’ll accept return requests for items that are, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email profit.allaboutsports@gmail.com within 30 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to profit.allaboutsports@gmail.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Missing Package
Missing shipments happen from time to time. If you purchased an item and the shipment hasn't arrived, there are some steps you can take to try and track it down or ask to get your money back.
According our rules, you are entitled to a refund or replacement item from Pro-Fit Sports Wear unless we have tracking information that confirms the package was delivered.
Double-Check the Shipping Address
Before putting your detective skills to work, review the email correspondence you've received from Pro-Fit Sports Wear to ensure the address is correct, If the package was sent to the wrong address, you'll be better positioned to explain your situation in any discussion or dispute.
Contact the Shipper and Reach out to Neighbors
Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. If the package was sent through USPS, you can also pay a visit to the post office with your tracking number and have them trace the precise shipping route. Sometimes packages marked as delivered went to the right zip code but the wrong address.
Drivers also sometimes leave packages in a "hidden location" (behind a bush, under a mat, or inside a rear screen door, for instance) to prevent theft. If this is the case, there may be a note about the package's location posted in the system. It also might be worth stopping by the neighbors to see if they might have grabbed the package either by mistake or for safekeeping.